FAQs

A: It is the customer's responsibility to notify our staff of any allergens, please view the bottom of the Menu page for food allergen disclaimer. 

A: To order custom and 3-D cakes we advise you to build your own cake (B.Y.O.C) or Contact us . Be sure to add in flavor, sizes, tiers, color, fondant/frosting and other details. 

A:  One cupcake feeds one person. We advise you to get a head count of each  guest before ordering to ensure everyone receives a cupcake. We also  suggest you order a little more than the actual guest count to be sure  any extra guests receives a cupcake as well.

A: The best way to order a wedding cake is to build your own cake (B.Y.O.C) or Contact us.

A:  No, after building your own cake we will call or email you to verify  everything in the order is correct. Next, we will send you an invoice  with the exact price. If contacted straight through email a  list of questions and directions will be sent to you. All questions  emailed MUST be answered before a final price can be given. 

A: Yes, you can make changes to your order but, NO changes can be made two weeks prior to order date.

A: If you are ordering a custom cake please make sure you put  in your order at least two weeks in advance. Any time after that you  will be charged an additional fee (prices may vary) and will have to make a 50% deposit  with in the due date (two days max). If amount is not paid before the due date your  request will be cancelled.

A:  To change the frosting flavor please use second drop box. If you do not  make this change we will assume you want the frosting that originally  comes on the cake or cupcake. 

A: We recommend large custom orders for birthdays be placed at least a month in advance and at least three months for weddings. 

A:  If there is an ingredient in the cupcake you do not want, please  specify in the custom box before checking out. E.g. pecans on Red  Passion (red velvet) cupcake.

A: To request a cake/frosting flavor that is not listed on the menu, please Contact us. 

A: View Serving Charts for serving amounts. 

A: It can take up to 24 hours to receive a response for all special requests.

A: It can take up to 24 hours to receive a response for all questions or concerns.  

A: After a request or question is submitted in contact us box you will receive an email with in 24 hours.

A: There are absolutely NO REFUNDS after receiving your order. Please review our Return policy prior to ordering. If a customer is not satisfied with an order, a discount code or complimentary item of choice on the menu may be offered.

A: There are NO RETURNS. Please review our Return policy prior to ordering.

A: To cancel an order please Contact us at least 4 days in advance and a 50% refund will be submitted to you in the same form of payment.